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Возврат товаров в розничных магазинах

Обратитесь в отдел рекламаций магазина, в котором приобретен товар

Базой для работы отдела является «Закон о защите прав потребителя». Товар можно вернуть в течение 14 дней со дня покупки. Решением спорных ситуаций занимаются эксперты. По результатам экспертизы принимается решение о возврате денег, замене товара или возврате товара покупателю.

Уточнить график работы отдела рекламаций можно на странице магазина.

  • Для оформления возврата денежных средств вам понадобится удостоверение личности: паспорт или водительские права.
  • Возьмите с собой чек на покупку. Если чек предоставить невозможно, достаточно вспомнить дату и приблизительное время покупки: данные найдутся в компьютерной базе продаж.
  • Постарайтесь избежать неловких ситуаций: товары имеют клеймо производителя, гарантийные наклейки и другие признаки подлинности товара и места продажи.
  • В случае выявления недостатка после установки запчастей нужно предоставить заказ наряд на установку запасной части с подробным описание выявленного недостатка в рекомендациях заказ наряда (в случае электроники - КОД ошибки). Обязательное указание информации в заказ наряде: Дата, VIN, пробег, наименование работ, артикул и бренд используемой запчасти.
Личный кабинет 0
Общий отчет (Время: 0.05892с, Память: 9,709Кб)
Процедура Номер Всего (с) Средн. (с) Мин. (с) Макс. (с)
loading session 2 0.00076 0.00038 0.00000 0.00076
system.db.CDbCommand.query(SELECT `t`.`ID` AS `t0_c0`, `t`.`TIMESTAMP_X` AS `t0_c1`, `t`.`MODIFIED_BY` AS `t0_c2`, `t`.`DATE_CREATE` AS `t0_c3`, `t`.`CREATED_BY` AS `t0_c4`, `t`.`IBLOCK_ID` AS `t0_c5`, `t`.`IBLOCK_SECTION_ID` AS `t0_c6`, `t`.`ACTIVE` AS `t0_c7`, `t`.`ACTIVE_FROM` AS `t0_c8`, `t`.`ACTIVE_TO` AS `t0_c9`, `t`.`SORT` AS `t0_c10`, `t`.`NAME` AS `t0_c11`, `t`.`PREVIEW_PICTURE` AS `t0_c12`, `t`.`PREVIEW_TEXT` AS `t0_c13`, `t`.`PREVIEW_TEXT_TYPE` AS `t0_c14`, `t`.`DETAIL_PICTURE` AS `t0_c15`, `t`.`DETAIL_TEXT` AS `t0_c16`, `t`.`DETAIL_TEXT_TYPE` AS `t0_c17`, `t`.`SEARCHABLE_CONTENT` AS `t0_c18`, `t`.`WF_STATUS_ID` AS `t0_c19`, `t`.`WF_PARENT_ELEMENT_ID` AS `t0_c20`, `t`.`WF_NEW` AS `t0_c21`, `t`.`WF_LOCKED_BY` AS `t0_c22`, `t`.`WF_DATE_LOCK` AS `t0_c23`, `t`.`WF_COMMENTS` AS `t0_c24`, `t`.`IN_SECTIONS` AS `t0_c25`, `t`.`XML_ID` AS `t0_c26`, `t`.`CODE` AS `t0_c27`, `t`.`TAGS` AS `t0_c28`, `t`.`TMP_ID` AS `t0_c29`, `t`.`WF_LAST_HISTORY_ID` AS `t0_c30`, `t`.`SHOW_COUNTER` AS `t0_c31`, `t`.`SHOW_COUNTER_START` AS `t0_c32` FROM `b_iblock_element` `t` WHERE (((t.IBLOCK_ID = 47) AND (t.CODE = :CODE)) AND (t.ACTIVE = :ACTIVE))) 1 0.00065 0.00065 0.00065 0.00065
system.db.CDbCommand.query(SELECT * FROM `b_sale_fuser` `t` WHERE USER_ID=:USER_ID LIMIT 1) 3 0.00062 0.00021 0.00019 0.00022
system.db.CDbCommand.query(SELECT `t`.`ID` AS `t0_c0`, `mp`.`ID` AS `t1_c0`, `mp`.`IBLOCK_PROPERTY_ID` AS `t1_c1`, `mp`.`IBLOCK_ELEMENT_ID` AS `t1_c2`, `mp`.`VALUE` AS `t1_c3`, `mp`.`VALUE_TYPE` AS `t1_c4`, `mp`.`VALUE_ENUM` AS `t1_c5`, `mp`.`VALUE_NUM` AS `t1_c6`, `mp`.`DESCRIPTION` AS `t1_c7` FROM `b_iblock_element` `t` LEFT OUTER JOIN `b_iblock_element_property` `mp` ON (`mp`.`IBLOCK_ELEMENT_ID`=`t`.`ID`) WHERE (`t`.`ID`=33158142)) 1 0.00041 0.00041 0.00041 0.00041
system.db.CDbCommand.execute(DELETE FROM `YiiLog` WHERE 0=1) 1 0.00026 0.00026 0.00026 0.00026
system.db.CDbCommand.query(SELECT * FROM `sp_delivery_calc_main` `t` WHERE t.location_id = :location_id LIMIT 1) 1 0.00021 0.00021 0.00021 0.00021
system.db.CDbCommand.query(SELECT COUNT(*) FROM `b_sale_basket` `t` WHERE FUSER_ID=:FUSER_ID AND ORDER_ID IS NULL AND DELAY = :DELAY) 1 0.00019 0.00019 0.00019 0.00019
Журнал приложения
Время Уровень Категория Сообщение
23:45:57.599014 trace system.CModule 
Loading "log" application component
23:45:57.601727 trace glitchtip_fallback 
The "Sentry\Integration\RequestIntegration,
Sentry\Integration\TransactionIntegration,
Sentry\Integration\FrameContextifierIntegration,
Sentry\Integration\EnvironmentIntegration" integration(s) have been
installed.
23:45:57.601907 trace system.CModule 
Loading "db" application component
23:45:57.601960 trace system.db.CDbConnection 
Opening DB connection
23:45:57.603195 trace system.db.CDbCommand 
Executing SQL: DELETE FROM `YiiLog` WHERE 0=1
23:45:57.603200 profile system.db.CDbCommand.execute 
begin:system.db.CDbCommand.execute(DELETE FROM `YiiLog` WHERE 0=1)
23:45:57.603456 profile system.db.CDbCommand.execute 
end:system.db.CDbCommand.execute(DELETE FROM `YiiLog` WHERE 0=1)
23:45:57.603566 trace system.CModule 
Loading "urlHelper" application component
23:45:57.603652 trace system.CModule 
Loading "DBConfig" application component
23:45:57.603677 trace system.CModule 
Loading "cache" application component
23:45:57.604466 trace system.caching.CMemCache 
Serving "66307959e0460a2e2436b0319b2fda14" from cache
23:45:57.604726 trace system.CModule 
Loading "geo" application component
23:45:57.604988 trace system.CModule 
Loading "request" application component
23:45:57.605191 trace system.CModule 
Loading "user" application component
23:45:57.605293 profile application 
begin:loading session
23:45:57.605298 trace system.CModule 
Loading "session" application component
23:45:57.606053 profile application 
end:loading session
23:45:57.606443 trace system.CModule 
Loading "B2BConfig" application component
23:45:57.606504 trace system.CModule 
Loading "urlManager" application component
23:45:57.607433 trace system.caching.CMemCache 
Serving "Yii.CUrlManager.rules" from cache
23:45:57.608443 trace system.base.CModule 
Loading "content" module
23:45:57.608823 trace system.CModule 
Loading "themeInterlayer" application component
23:45:57.609062 trace system.CModule 
Loading "themeManager" application component
23:45:57.610059 trace system.CModule 
Loading "cart" application component
23:45:57.610151 trace system.db.ar.CActiveRecord 
CartUser.find()
23:45:57.610394 trace system.caching.CMemCache 
Serving
"yii:dbschemamysql:host=192.168.0.1;dbname=autoopt:alliance-auto:b_sale_fuser"
from cache
23:45:57.610444 trace system.db.CDbCommand 
Querying SQL: SELECT * FROM `b_sale_fuser` `t` WHERE USER_ID=:USER_ID LIMIT
1
23:45:57.610446 profile system.db.CDbCommand.query 
begin:system.db.CDbCommand.query(SELECT * FROM `b_sale_fuser` `t` WHERE
USER_ID=:USER_ID LIMIT 1)
23:45:57.610654 profile system.db.CDbCommand.query 
end:system.db.CDbCommand.query(SELECT * FROM `b_sale_fuser` `t` WHERE
USER_ID=:USER_ID LIMIT 1)
23:45:57.610824 trace system.CModule 
Loading "coupon" application component
23:45:57.611016 trace system.CModule 
Loading "assetManager" application component
23:45:57.611191 trace system.db.ar.CActiveRecord 
DeliveryCalcMain.find()
23:45:57.611351 trace system.caching.CMemCache 
Serving
"yii:dbschemamysql:host=192.168.0.1;dbname=autoopt:alliance-auto:sp_delivery_calc_main"
from cache
23:45:57.611392 trace system.db.CDbCommand 
Querying SQL: SELECT * FROM `sp_delivery_calc_main` `t` WHERE t.location_id
= :location_id LIMIT 1
23:45:57.611394 profile system.db.CDbCommand.query 
begin:system.db.CDbCommand.query(SELECT * FROM `sp_delivery_calc_main` `t`
WHERE t.location_id = :location_id LIMIT 1)
23:45:57.611608 profile system.db.CDbCommand.query 
end:system.db.CDbCommand.query(SELECT * FROM `sp_delivery_calc_main` `t`
WHERE t.location_id = :location_id LIMIT 1)
23:45:57.612515 trace system.CModule 
Loading "redisCache" application component
23:45:57.613305 trace system.caching.CRedisCache 
Serving "sberid_AA\Service\OAuth\Clients\SberIdClient_sberid_authState"
from cache
23:45:57.613586 trace system.caching.CRedisCache 
Serving "sberid_AA\Service\OAuth\Clients\SberIdClient_sberid_authState"
from cache
23:45:57.613711 profile application 
begin:loading session
23:45:57.613713 profile application 
end:loading session
23:45:57.615195 trace system.CModule 
Loading "order" application component
23:45:57.615768 trace system.caching.CMemCache 
Serving
"yii:dbschemamysql:host=192.168.0.1;dbname=autoopt:alliance-auto:b_iblock_element"
from cache
23:45:57.615823 trace system.db.ar.CActiveRecord 
Pages.find()
23:45:57.616281 trace system.caching.CMemCache 
Serving
"yii:dbschemamysql:host=192.168.0.1;dbname=autoopt:alliance-auto:b_iblock_element_property"
from cache
23:45:57.616430 trace system.db.CDbCommand 
Querying SQL: SELECT `t`.`ID` AS `t0_c0`, `t`.`TIMESTAMP_X` AS `t0_c1`,
`t`.`MODIFIED_BY` AS `t0_c2`, `t`.`DATE_CREATE` AS `t0_c3`,
`t`.`CREATED_BY` AS `t0_c4`, `t`.`IBLOCK_ID` AS `t0_c5`,
`t`.`IBLOCK_SECTION_ID` AS `t0_c6`, `t`.`ACTIVE` AS `t0_c7`,
`t`.`ACTIVE_FROM` AS `t0_c8`, `t`.`ACTIVE_TO` AS `t0_c9`, `t`.`SORT` AS
`t0_c10`, `t`.`NAME` AS `t0_c11`, `t`.`PREVIEW_PICTURE` AS `t0_c12`,
`t`.`PREVIEW_TEXT` AS `t0_c13`, `t`.`PREVIEW_TEXT_TYPE` AS `t0_c14`,
`t`.`DETAIL_PICTURE` AS `t0_c15`, `t`.`DETAIL_TEXT` AS `t0_c16`,
`t`.`DETAIL_TEXT_TYPE` AS `t0_c17`, `t`.`SEARCHABLE_CONTENT` AS `t0_c18`,
`t`.`WF_STATUS_ID` AS `t0_c19`, `t`.`WF_PARENT_ELEMENT_ID` AS `t0_c20`,
`t`.`WF_NEW` AS `t0_c21`, `t`.`WF_LOCKED_BY` AS `t0_c22`,
`t`.`WF_DATE_LOCK` AS `t0_c23`, `t`.`WF_COMMENTS` AS `t0_c24`,
`t`.`IN_SECTIONS` AS `t0_c25`, `t`.`XML_ID` AS `t0_c26`, `t`.`CODE` AS
`t0_c27`, `t`.`TAGS` AS `t0_c28`, `t`.`TMP_ID` AS `t0_c29`,
`t`.`WF_LAST_HISTORY_ID` AS `t0_c30`, `t`.`SHOW_COUNTER` AS `t0_c31`,
`t`.`SHOW_COUNTER_START` AS `t0_c32` FROM `b_iblock_element` `t`  WHERE
(((t.IBLOCK_ID = 47) AND (t.CODE = :CODE)) AND (t.ACTIVE = :ACTIVE))
23:45:57.616432 profile system.db.CDbCommand.query 
begin:system.db.CDbCommand.query(SELECT `t`.`ID` AS `t0_c0`,
`t`.`TIMESTAMP_X` AS `t0_c1`, `t`.`MODIFIED_BY` AS `t0_c2`,
`t`.`DATE_CREATE` AS `t0_c3`, `t`.`CREATED_BY` AS `t0_c4`, `t`.`IBLOCK_ID`
AS `t0_c5`, `t`.`IBLOCK_SECTION_ID` AS `t0_c6`, `t`.`ACTIVE` AS `t0_c7`,
`t`.`ACTIVE_FROM` AS `t0_c8`, `t`.`ACTIVE_TO` AS `t0_c9`, `t`.`SORT` AS
`t0_c10`, `t`.`NAME` AS `t0_c11`, `t`.`PREVIEW_PICTURE` AS `t0_c12`,
`t`.`PREVIEW_TEXT` AS `t0_c13`, `t`.`PREVIEW_TEXT_TYPE` AS `t0_c14`,
`t`.`DETAIL_PICTURE` AS `t0_c15`, `t`.`DETAIL_TEXT` AS `t0_c16`,
`t`.`DETAIL_TEXT_TYPE` AS `t0_c17`, `t`.`SEARCHABLE_CONTENT` AS `t0_c18`,
`t`.`WF_STATUS_ID` AS `t0_c19`, `t`.`WF_PARENT_ELEMENT_ID` AS `t0_c20`,
`t`.`WF_NEW` AS `t0_c21`, `t`.`WF_LOCKED_BY` AS `t0_c22`,
`t`.`WF_DATE_LOCK` AS `t0_c23`, `t`.`WF_COMMENTS` AS `t0_c24`,
`t`.`IN_SECTIONS` AS `t0_c25`, `t`.`XML_ID` AS `t0_c26`, `t`.`CODE` AS
`t0_c27`, `t`.`TAGS` AS `t0_c28`, `t`.`TMP_ID` AS `t0_c29`,
`t`.`WF_LAST_HISTORY_ID` AS `t0_c30`, `t`.`SHOW_COUNTER` AS `t0_c31`,
`t`.`SHOW_COUNTER_START` AS `t0_c32` FROM `b_iblock_element` `t`  WHERE
(((t.IBLOCK_ID = 47) AND (t.CODE = :CODE)) AND (t.ACTIVE = :ACTIVE)))
23:45:57.617084 profile system.db.CDbCommand.query 
end:system.db.CDbCommand.query(SELECT `t`.`ID` AS `t0_c0`,
`t`.`TIMESTAMP_X` AS `t0_c1`, `t`.`MODIFIED_BY` AS `t0_c2`,
`t`.`DATE_CREATE` AS `t0_c3`, `t`.`CREATED_BY` AS `t0_c4`, `t`.`IBLOCK_ID`
AS `t0_c5`, `t`.`IBLOCK_SECTION_ID` AS `t0_c6`, `t`.`ACTIVE` AS `t0_c7`,
`t`.`ACTIVE_FROM` AS `t0_c8`, `t`.`ACTIVE_TO` AS `t0_c9`, `t`.`SORT` AS
`t0_c10`, `t`.`NAME` AS `t0_c11`, `t`.`PREVIEW_PICTURE` AS `t0_c12`,
`t`.`PREVIEW_TEXT` AS `t0_c13`, `t`.`PREVIEW_TEXT_TYPE` AS `t0_c14`,
`t`.`DETAIL_PICTURE` AS `t0_c15`, `t`.`DETAIL_TEXT` AS `t0_c16`,
`t`.`DETAIL_TEXT_TYPE` AS `t0_c17`, `t`.`SEARCHABLE_CONTENT` AS `t0_c18`,
`t`.`WF_STATUS_ID` AS `t0_c19`, `t`.`WF_PARENT_ELEMENT_ID` AS `t0_c20`,
`t`.`WF_NEW` AS `t0_c21`, `t`.`WF_LOCKED_BY` AS `t0_c22`,
`t`.`WF_DATE_LOCK` AS `t0_c23`, `t`.`WF_COMMENTS` AS `t0_c24`,
`t`.`IN_SECTIONS` AS `t0_c25`, `t`.`XML_ID` AS `t0_c26`, `t`.`CODE` AS
`t0_c27`, `t`.`TAGS` AS `t0_c28`, `t`.`TMP_ID` AS `t0_c29`,
`t`.`WF_LAST_HISTORY_ID` AS `t0_c30`, `t`.`SHOW_COUNTER` AS `t0_c31`,
`t`.`SHOW_COUNTER_START` AS `t0_c32` FROM `b_iblock_element` `t`  WHERE
(((t.IBLOCK_ID = 47) AND (t.CODE = :CODE)) AND (t.ACTIVE = :ACTIVE)))
23:45:57.617213 trace system.db.CDbCommand 
Querying SQL: SELECT `t`.`ID` AS `t0_c0`, `mp`.`ID` AS `t1_c0`,
`mp`.`IBLOCK_PROPERTY_ID` AS `t1_c1`, `mp`.`IBLOCK_ELEMENT_ID` AS `t1_c2`,
`mp`.`VALUE` AS `t1_c3`, `mp`.`VALUE_TYPE` AS `t1_c4`, `mp`.`VALUE_ENUM` AS
`t1_c5`, `mp`.`VALUE_NUM` AS `t1_c6`, `mp`.`DESCRIPTION` AS `t1_c7` FROM
`b_iblock_element` `t` LEFT OUTER JOIN `b_iblock_element_property` `mp` ON
(`mp`.`IBLOCK_ELEMENT_ID`=`t`.`ID`)  WHERE (`t`.`ID`=33158142)
23:45:57.617216 profile system.db.CDbCommand.query 
begin:system.db.CDbCommand.query(SELECT `t`.`ID` AS `t0_c0`, `mp`.`ID` AS
`t1_c0`, `mp`.`IBLOCK_PROPERTY_ID` AS `t1_c1`, `mp`.`IBLOCK_ELEMENT_ID` AS
`t1_c2`, `mp`.`VALUE` AS `t1_c3`, `mp`.`VALUE_TYPE` AS `t1_c4`,
`mp`.`VALUE_ENUM` AS `t1_c5`, `mp`.`VALUE_NUM` AS `t1_c6`,
`mp`.`DESCRIPTION` AS `t1_c7` FROM `b_iblock_element` `t` LEFT OUTER JOIN
`b_iblock_element_property` `mp` ON (`mp`.`IBLOCK_ELEMENT_ID`=`t`.`ID`) 
WHERE (`t`.`ID`=33158142))
23:45:57.617625 profile system.db.CDbCommand.query 
end:system.db.CDbCommand.query(SELECT `t`.`ID` AS `t0_c0`, `mp`.`ID` AS
`t1_c0`, `mp`.`IBLOCK_PROPERTY_ID` AS `t1_c1`, `mp`.`IBLOCK_ELEMENT_ID` AS
`t1_c2`, `mp`.`VALUE` AS `t1_c3`, `mp`.`VALUE_TYPE` AS `t1_c4`,
`mp`.`VALUE_ENUM` AS `t1_c5`, `mp`.`VALUE_NUM` AS `t1_c6`,
`mp`.`DESCRIPTION` AS `t1_c7` FROM `b_iblock_element` `t` LEFT OUTER JOIN
`b_iblock_element_property` `mp` ON (`mp`.`IBLOCK_ELEMENT_ID`=`t`.`ID`) 
WHERE (`t`.`ID`=33158142))
23:45:57.617707 trace system.CModule 
Loading "IPropeties" application component
23:45:57.621212 trace system.caching.CMemCache 
Serving "iblock_properties_0" from cache
23:45:57.621592 trace system.CModule 
Loading "widgetFactory" application component
23:45:57.623410 trace system.CModule 
Loading "microdataManager" application component
23:45:57.623579 trace system.CModule 
Loading "clientScript" application component
23:45:57.628343 trace system.caching.CMemCache 
Serving "IWarehouseIWarehouse::getStaticList" from cache
23:45:57.632119 trace system.caching.CMemCache 
Serving "CB:name:top_alert_mobile" from cache
23:45:57.633830 trace system.caching.CMemCache 
Serving "CB:name:bottom_for_buyer_mobile" from cache
23:45:57.634634 trace system.CModule 
Loading "territory" application component
23:45:57.638443 trace system.caching.CMemCache 
Serving "ITerritory3" from cache
23:45:57.640867 trace system.caching.CMemCache 
Serving "iblock_properties_0getPropValues1045" from cache
23:45:57.648005 trace system.caching.CMemCache 
Serving "CB:name:bottom_job_mobile" from cache
23:45:57.648821 trace system.caching.CMemCache 
Serving "CB:name:partners_mobile" from cache
23:45:57.651518 trace system.db.ar.CActiveRecord 
CartUser.find()
23:45:57.651570 trace system.db.CDbCommand 
Querying SQL: SELECT * FROM `b_sale_fuser` `t` WHERE USER_ID=:USER_ID LIMIT
1
23:45:57.651572 profile system.db.CDbCommand.query 
begin:system.db.CDbCommand.query(SELECT * FROM `b_sale_fuser` `t` WHERE
USER_ID=:USER_ID LIMIT 1)
23:45:57.651796 profile system.db.CDbCommand.query 
end:system.db.CDbCommand.query(SELECT * FROM `b_sale_fuser` `t` WHERE
USER_ID=:USER_ID LIMIT 1)
23:45:57.651954 trace system.db.ar.CActiveRecord 
CartUser.find()
23:45:57.651993 trace system.db.CDbCommand 
Querying SQL: SELECT * FROM `b_sale_fuser` `t` WHERE USER_ID=:USER_ID LIMIT
1
23:45:57.651995 profile system.db.CDbCommand.query 
begin:system.db.CDbCommand.query(SELECT * FROM `b_sale_fuser` `t` WHERE
USER_ID=:USER_ID LIMIT 1)
23:45:57.652183 profile system.db.CDbCommand.query 
end:system.db.CDbCommand.query(SELECT * FROM `b_sale_fuser` `t` WHERE
USER_ID=:USER_ID LIMIT 1)
23:45:57.652192 trace system.db.ar.CActiveRecord 
Cart.count()
23:45:57.652406 trace system.caching.CMemCache 
Serving
"yii:dbschemamysql:host=192.168.0.1;dbname=autoopt:alliance-auto:b_sale_basket"
from cache
23:45:57.652475 trace system.db.CDbCommand 
Querying SQL: SELECT COUNT(*) FROM `b_sale_basket` `t` WHERE
FUSER_ID=:FUSER_ID AND ORDER_ID IS NULL AND DELAY = :DELAY
23:45:57.652477 profile system.db.CDbCommand.query 
begin:system.db.CDbCommand.query(SELECT COUNT(*) FROM `b_sale_basket` `t`
WHERE FUSER_ID=:FUSER_ID AND ORDER_ID IS NULL AND DELAY = :DELAY)
23:45:57.652672 profile system.db.CDbCommand.query 
end:system.db.CDbCommand.query(SELECT COUNT(*) FROM `b_sale_basket` `t`
WHERE FUSER_ID=:FUSER_ID AND ORDER_ID IS NULL AND DELAY = :DELAY)
23:45:57.653812 trace system.CModule 
Loading "yandexEcom" application component