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Возврат денежных средств для частных лиц

Порядок возврата зависит от способа оплаты

Для возврата денежных средств нужно заполнить заявление. Если покупка была оплачена картой на сайте при оформлении заказа, то писать заявление на возврат денежных средств не требуется — деньги вернутся на ту же карту.

Личный кабинет 0
Общий отчет (Время: 0.07678с, Память: 9,753Кб)
Процедура Номер Всего (с) Средн. (с) Мин. (с) Макс. (с)
loading session 2 0.00075 0.00037 0.00000 0.00074
system.db.CDbCommand.query(SELECT * FROM `b_sale_fuser` `t` WHERE USER_ID=:USER_ID LIMIT 1) 3 0.00070 0.00023 0.00019 0.00026
system.db.CDbCommand.query(SELECT `t`.`ID` AS `t0_c0`, `t`.`TIMESTAMP_X` AS `t0_c1`, `t`.`MODIFIED_BY` AS `t0_c2`, `t`.`DATE_CREATE` AS `t0_c3`, `t`.`CREATED_BY` AS `t0_c4`, `t`.`IBLOCK_ID` AS `t0_c5`, `t`.`IBLOCK_SECTION_ID` AS `t0_c6`, `t`.`ACTIVE` AS `t0_c7`, `t`.`ACTIVE_FROM` AS `t0_c8`, `t`.`ACTIVE_TO` AS `t0_c9`, `t`.`SORT` AS `t0_c10`, `t`.`NAME` AS `t0_c11`, `t`.`PREVIEW_PICTURE` AS `t0_c12`, `t`.`PREVIEW_TEXT` AS `t0_c13`, `t`.`PREVIEW_TEXT_TYPE` AS `t0_c14`, `t`.`DETAIL_PICTURE` AS `t0_c15`, `t`.`DETAIL_TEXT` AS `t0_c16`, `t`.`DETAIL_TEXT_TYPE` AS `t0_c17`, `t`.`SEARCHABLE_CONTENT` AS `t0_c18`, `t`.`WF_STATUS_ID` AS `t0_c19`, `t`.`WF_PARENT_ELEMENT_ID` AS `t0_c20`, `t`.`WF_NEW` AS `t0_c21`, `t`.`WF_LOCKED_BY` AS `t0_c22`, `t`.`WF_DATE_LOCK` AS `t0_c23`, `t`.`WF_COMMENTS` AS `t0_c24`, `t`.`IN_SECTIONS` AS `t0_c25`, `t`.`XML_ID` AS `t0_c26`, `t`.`CODE` AS `t0_c27`, `t`.`TAGS` AS `t0_c28`, `t`.`TMP_ID` AS `t0_c29`, `t`.`WF_LAST_HISTORY_ID` AS `t0_c30`, `t`.`SHOW_COUNTER` AS `t0_c31`, `t`.`SHOW_COUNTER_START` AS `t0_c32` FROM `b_iblock_element` `t` WHERE (((t.IBLOCK_ID = 47) AND (t.CODE = :CODE)) AND (t.ACTIVE = :ACTIVE))) 1 0.00057 0.00057 0.00057 0.00057
system.db.CDbCommand.query(SELECT `t`.`ID` AS `t0_c0`, `mp`.`ID` AS `t1_c0`, `mp`.`IBLOCK_PROPERTY_ID` AS `t1_c1`, `mp`.`IBLOCK_ELEMENT_ID` AS `t1_c2`, `mp`.`VALUE` AS `t1_c3`, `mp`.`VALUE_TYPE` AS `t1_c4`, `mp`.`VALUE_ENUM` AS `t1_c5`, `mp`.`VALUE_NUM` AS `t1_c6`, `mp`.`DESCRIPTION` AS `t1_c7` FROM `b_iblock_element` `t` LEFT OUTER JOIN `b_iblock_element_property` `mp` ON (`mp`.`IBLOCK_ELEMENT_ID`=`t`.`ID`) WHERE (`t`.`ID`=33166974)) 1 0.00040 0.00040 0.00040 0.00040
system.db.CDbCommand.execute(DELETE FROM `YiiLog` WHERE 0=1) 1 0.00029 0.00029 0.00029 0.00029
system.db.CDbCommand.query(SELECT * FROM `sp_delivery_calc_main` `t` WHERE t.location_id = :location_id LIMIT 1) 1 0.00022 0.00022 0.00022 0.00022
system.db.CDbCommand.query(SELECT COUNT(*) FROM `b_sale_basket` `t` WHERE FUSER_ID=:FUSER_ID AND ORDER_ID IS NULL AND DELAY = :DELAY) 1 0.00017 0.00017 0.00017 0.00017
Журнал приложения
Время Уровень Категория Сообщение
23:47:52.449683 trace system.CModule
Loading "log" application component
23:47:52.453211 trace glitchtip_fallback
The "Sentry\Integration\RequestIntegration,
Sentry\Integration\TransactionIntegration,
Sentry\Integration\FrameContextifierIntegration,
Sentry\Integration\EnvironmentIntegration" integration(s) have been
installed.
23:47:52.453459 trace system.CModule
Loading "db" application component
23:47:52.453527 trace system.db.CDbConnection
Opening DB connection
23:47:52.455012 trace system.db.CDbCommand
Executing SQL: DELETE FROM `YiiLog` WHERE 0=1
23:47:52.455017 profile system.db.CDbCommand.execute
begin:system.db.CDbCommand.execute(DELETE FROM `YiiLog` WHERE 0=1)
23:47:52.455302 profile system.db.CDbCommand.execute
end:system.db.CDbCommand.execute(DELETE FROM `YiiLog` WHERE 0=1)
23:47:52.455454 trace system.CModule
Loading "urlHelper" application component
23:47:52.455538 trace system.CModule
Loading "DBConfig" application component
23:47:52.455560 trace system.CModule
Loading "cache" application component
23:47:52.456238 trace system.caching.CMemCache
Serving "66307959e0460a2e2436b0319b2fda14" from cache
23:47:52.456664 trace system.CModule
Loading "geo" application component
23:47:52.456741 trace system.CModule
Loading "request" application component
23:47:52.457026 trace system.CModule
Loading "user" application component
23:47:52.457190 profile application
begin:loading session
23:47:52.457196 trace system.CModule
Loading "session" application component
23:47:52.457932 profile application
end:loading session
23:47:52.458350 trace system.CModule
Loading "B2BConfig" application component
23:47:52.458405 trace system.CModule
Loading "urlManager" application component
23:47:52.459748 trace system.caching.CMemCache
Serving "Yii.CUrlManager.rules" from cache
23:47:52.461865 trace system.base.CModule
Loading "content" module
23:47:52.462544 trace system.CModule
Loading "themeInterlayer" application component
23:47:52.462949 trace system.CModule
Loading "themeManager" application component
23:47:52.464241 trace system.CModule
Loading "cart" application component
23:47:52.464374 trace system.db.ar.CActiveRecord
CartUser.find()
23:47:52.464737 trace system.caching.CMemCache
Serving
"yii:dbschemamysql:host=192.168.0.1;dbname=autoopt:alliance-auto:b_sale_fuser"
from cache
23:47:52.464808 trace system.db.CDbCommand
Querying SQL: SELECT * FROM `b_sale_fuser` `t` WHERE USER_ID=:USER_ID LIMIT
1
23:47:52.464813 profile system.db.CDbCommand.query
begin:system.db.CDbCommand.query(SELECT * FROM `b_sale_fuser` `t` WHERE
USER_ID=:USER_ID LIMIT 1)
23:47:52.465061 profile system.db.CDbCommand.query
end:system.db.CDbCommand.query(SELECT * FROM `b_sale_fuser` `t` WHERE
USER_ID=:USER_ID LIMIT 1)
23:47:52.465364 trace system.CModule
Loading "coupon" application component
23:47:52.465647 trace system.CModule
Loading "assetManager" application component
23:47:52.465876 trace system.db.ar.CActiveRecord
DeliveryCalcMain.find()
23:47:52.466361 trace system.caching.CMemCache
Serving
"yii:dbschemamysql:host=192.168.0.1;dbname=autoopt:alliance-auto:sp_delivery_calc_main"
from cache
23:47:52.466490 trace system.db.CDbCommand
Querying SQL: SELECT * FROM `sp_delivery_calc_main` `t` WHERE t.location_id
= :location_id LIMIT 1
23:47:52.466495 profile system.db.CDbCommand.query
begin:system.db.CDbCommand.query(SELECT * FROM `sp_delivery_calc_main` `t`
WHERE t.location_id = :location_id LIMIT 1)
23:47:52.466720 profile system.db.CDbCommand.query
end:system.db.CDbCommand.query(SELECT * FROM `sp_delivery_calc_main` `t`
WHERE t.location_id = :location_id LIMIT 1)
23:47:52.469046 trace system.CModule
Loading "redisCache" application component
23:47:52.470356 trace system.caching.CRedisCache
Serving "sberid_AA\Service\OAuth\Clients\SberIdClient_sberid_authState"
from cache
23:47:52.470779 trace system.caching.CRedisCache
Serving "sberid_AA\Service\OAuth\Clients\SberIdClient_sberid_authState"
from cache
23:47:52.470901 profile application
begin:loading session
23:47:52.470904 profile application
end:loading session
23:47:52.472441 trace system.CModule
Loading "order" application component
23:47:52.473355 trace system.caching.CMemCache
Serving
"yii:dbschemamysql:host=192.168.0.1;dbname=autoopt:alliance-auto:b_iblock_element"
from cache
23:47:52.473402 trace system.db.ar.CActiveRecord
Pages.find()
23:47:52.474034 trace system.caching.CMemCache
Serving
"yii:dbschemamysql:host=192.168.0.1;dbname=autoopt:alliance-auto:b_iblock_element_property"
from cache
23:47:52.474159 trace system.db.CDbCommand
Querying SQL: SELECT `t`.`ID` AS `t0_c0`, `t`.`TIMESTAMP_X` AS `t0_c1`,
`t`.`MODIFIED_BY` AS `t0_c2`, `t`.`DATE_CREATE` AS `t0_c3`,
`t`.`CREATED_BY` AS `t0_c4`, `t`.`IBLOCK_ID` AS `t0_c5`,
`t`.`IBLOCK_SECTION_ID` AS `t0_c6`, `t`.`ACTIVE` AS `t0_c7`,
`t`.`ACTIVE_FROM` AS `t0_c8`, `t`.`ACTIVE_TO` AS `t0_c9`, `t`.`SORT` AS
`t0_c10`, `t`.`NAME` AS `t0_c11`, `t`.`PREVIEW_PICTURE` AS `t0_c12`,
`t`.`PREVIEW_TEXT` AS `t0_c13`, `t`.`PREVIEW_TEXT_TYPE` AS `t0_c14`,
`t`.`DETAIL_PICTURE` AS `t0_c15`, `t`.`DETAIL_TEXT` AS `t0_c16`,
`t`.`DETAIL_TEXT_TYPE` AS `t0_c17`, `t`.`SEARCHABLE_CONTENT` AS `t0_c18`,
`t`.`WF_STATUS_ID` AS `t0_c19`, `t`.`WF_PARENT_ELEMENT_ID` AS `t0_c20`,
`t`.`WF_NEW` AS `t0_c21`, `t`.`WF_LOCKED_BY` AS `t0_c22`,
`t`.`WF_DATE_LOCK` AS `t0_c23`, `t`.`WF_COMMENTS` AS `t0_c24`,
`t`.`IN_SECTIONS` AS `t0_c25`, `t`.`XML_ID` AS `t0_c26`, `t`.`CODE` AS
`t0_c27`, `t`.`TAGS` AS `t0_c28`, `t`.`TMP_ID` AS `t0_c29`,
`t`.`WF_LAST_HISTORY_ID` AS `t0_c30`, `t`.`SHOW_COUNTER` AS `t0_c31`,
`t`.`SHOW_COUNTER_START` AS `t0_c32` FROM `b_iblock_element` `t`  WHERE
(((t.IBLOCK_ID = 47) AND (t.CODE = :CODE)) AND (t.ACTIVE = :ACTIVE))
23:47:52.474162 profile system.db.CDbCommand.query
begin:system.db.CDbCommand.query(SELECT `t`.`ID` AS `t0_c0`,
`t`.`TIMESTAMP_X` AS `t0_c1`, `t`.`MODIFIED_BY` AS `t0_c2`,
`t`.`DATE_CREATE` AS `t0_c3`, `t`.`CREATED_BY` AS `t0_c4`, `t`.`IBLOCK_ID`
AS `t0_c5`, `t`.`IBLOCK_SECTION_ID` AS `t0_c6`, `t`.`ACTIVE` AS `t0_c7`,
`t`.`ACTIVE_FROM` AS `t0_c8`, `t`.`ACTIVE_TO` AS `t0_c9`, `t`.`SORT` AS
`t0_c10`, `t`.`NAME` AS `t0_c11`, `t`.`PREVIEW_PICTURE` AS `t0_c12`,
`t`.`PREVIEW_TEXT` AS `t0_c13`, `t`.`PREVIEW_TEXT_TYPE` AS `t0_c14`,
`t`.`DETAIL_PICTURE` AS `t0_c15`, `t`.`DETAIL_TEXT` AS `t0_c16`,
`t`.`DETAIL_TEXT_TYPE` AS `t0_c17`, `t`.`SEARCHABLE_CONTENT` AS `t0_c18`,
`t`.`WF_STATUS_ID` AS `t0_c19`, `t`.`WF_PARENT_ELEMENT_ID` AS `t0_c20`,
`t`.`WF_NEW` AS `t0_c21`, `t`.`WF_LOCKED_BY` AS `t0_c22`,
`t`.`WF_DATE_LOCK` AS `t0_c23`, `t`.`WF_COMMENTS` AS `t0_c24`,
`t`.`IN_SECTIONS` AS `t0_c25`, `t`.`XML_ID` AS `t0_c26`, `t`.`CODE` AS
`t0_c27`, `t`.`TAGS` AS `t0_c28`, `t`.`TMP_ID` AS `t0_c29`,
`t`.`WF_LAST_HISTORY_ID` AS `t0_c30`, `t`.`SHOW_COUNTER` AS `t0_c31`,
`t`.`SHOW_COUNTER_START` AS `t0_c32` FROM `b_iblock_element` `t`  WHERE
(((t.IBLOCK_ID = 47) AND (t.CODE = :CODE)) AND (t.ACTIVE = :ACTIVE)))
23:47:52.474734 profile system.db.CDbCommand.query
end:system.db.CDbCommand.query(SELECT `t`.`ID` AS `t0_c0`,
`t`.`TIMESTAMP_X` AS `t0_c1`, `t`.`MODIFIED_BY` AS `t0_c2`,
`t`.`DATE_CREATE` AS `t0_c3`, `t`.`CREATED_BY` AS `t0_c4`, `t`.`IBLOCK_ID`
AS `t0_c5`, `t`.`IBLOCK_SECTION_ID` AS `t0_c6`, `t`.`ACTIVE` AS `t0_c7`,
`t`.`ACTIVE_FROM` AS `t0_c8`, `t`.`ACTIVE_TO` AS `t0_c9`, `t`.`SORT` AS
`t0_c10`, `t`.`NAME` AS `t0_c11`, `t`.`PREVIEW_PICTURE` AS `t0_c12`,
`t`.`PREVIEW_TEXT` AS `t0_c13`, `t`.`PREVIEW_TEXT_TYPE` AS `t0_c14`,
`t`.`DETAIL_PICTURE` AS `t0_c15`, `t`.`DETAIL_TEXT` AS `t0_c16`,
`t`.`DETAIL_TEXT_TYPE` AS `t0_c17`, `t`.`SEARCHABLE_CONTENT` AS `t0_c18`,
`t`.`WF_STATUS_ID` AS `t0_c19`, `t`.`WF_PARENT_ELEMENT_ID` AS `t0_c20`,
`t`.`WF_NEW` AS `t0_c21`, `t`.`WF_LOCKED_BY` AS `t0_c22`,
`t`.`WF_DATE_LOCK` AS `t0_c23`, `t`.`WF_COMMENTS` AS `t0_c24`,
`t`.`IN_SECTIONS` AS `t0_c25`, `t`.`XML_ID` AS `t0_c26`, `t`.`CODE` AS
`t0_c27`, `t`.`TAGS` AS `t0_c28`, `t`.`TMP_ID` AS `t0_c29`,
`t`.`WF_LAST_HISTORY_ID` AS `t0_c30`, `t`.`SHOW_COUNTER` AS `t0_c31`,
`t`.`SHOW_COUNTER_START` AS `t0_c32` FROM `b_iblock_element` `t`  WHERE
(((t.IBLOCK_ID = 47) AND (t.CODE = :CODE)) AND (t.ACTIVE = :ACTIVE)))
23:47:52.474862 trace system.db.CDbCommand
Querying SQL: SELECT `t`.`ID` AS `t0_c0`, `mp`.`ID` AS `t1_c0`,
`mp`.`IBLOCK_PROPERTY_ID` AS `t1_c1`, `mp`.`IBLOCK_ELEMENT_ID` AS `t1_c2`,
`mp`.`VALUE` AS `t1_c3`, `mp`.`VALUE_TYPE` AS `t1_c4`, `mp`.`VALUE_ENUM` AS
`t1_c5`, `mp`.`VALUE_NUM` AS `t1_c6`, `mp`.`DESCRIPTION` AS `t1_c7` FROM
`b_iblock_element` `t` LEFT OUTER JOIN `b_iblock_element_property` `mp` ON
(`mp`.`IBLOCK_ELEMENT_ID`=`t`.`ID`)  WHERE (`t`.`ID`=33166974)
23:47:52.474864 profile system.db.CDbCommand.query
begin:system.db.CDbCommand.query(SELECT `t`.`ID` AS `t0_c0`, `mp`.`ID` AS
`t1_c0`, `mp`.`IBLOCK_PROPERTY_ID` AS `t1_c1`, `mp`.`IBLOCK_ELEMENT_ID` AS
`t1_c2`, `mp`.`VALUE` AS `t1_c3`, `mp`.`VALUE_TYPE` AS `t1_c4`,
`mp`.`VALUE_ENUM` AS `t1_c5`, `mp`.`VALUE_NUM` AS `t1_c6`,
`mp`.`DESCRIPTION` AS `t1_c7` FROM `b_iblock_element` `t` LEFT OUTER JOIN
`b_iblock_element_property` `mp` ON (`mp`.`IBLOCK_ELEMENT_ID`=`t`.`ID`) 
WHERE (`t`.`ID`=33166974))
23:47:52.475265 profile system.db.CDbCommand.query
end:system.db.CDbCommand.query(SELECT `t`.`ID` AS `t0_c0`, `mp`.`ID` AS
`t1_c0`, `mp`.`IBLOCK_PROPERTY_ID` AS `t1_c1`, `mp`.`IBLOCK_ELEMENT_ID` AS
`t1_c2`, `mp`.`VALUE` AS `t1_c3`, `mp`.`VALUE_TYPE` AS `t1_c4`,
`mp`.`VALUE_ENUM` AS `t1_c5`, `mp`.`VALUE_NUM` AS `t1_c6`,
`mp`.`DESCRIPTION` AS `t1_c7` FROM `b_iblock_element` `t` LEFT OUTER JOIN
`b_iblock_element_property` `mp` ON (`mp`.`IBLOCK_ELEMENT_ID`=`t`.`ID`) 
WHERE (`t`.`ID`=33166974))
23:47:52.475337 trace system.CModule
Loading "IPropeties" application component
23:47:52.478441 trace system.caching.CMemCache
Serving "iblock_properties_0" from cache
23:47:52.478821 trace system.CModule
Loading "widgetFactory" application component
23:47:52.481117 trace system.CModule
Loading "microdataManager" application component
23:47:52.481597 trace system.CModule
Loading "clientScript" application component
23:47:52.485336 trace system.caching.CRedisCache
Serving "sberid_AA\Service\OAuth\Clients\SberIdClient_sberid_authState"
from cache
23:47:52.485608 trace system.caching.CRedisCache
Serving "sberid_AA\Service\OAuth\Clients\SberIdClient_sberid_authState"
from cache
23:47:52.485796 trace system.caching.CRedisCache
Saving
"sso_e7195b71f04b7bda0c486a88560eb1846e0df73733042deabb2ecbf41a0f623e" to
cache
23:47:52.489239 trace system.caching.CMemCache
Serving "IWarehouseIWarehouse::getStaticList" from cache
23:47:52.493447 trace system.caching.CMemCache
Serving "CB:name:top_alert_mobile" from cache
23:47:52.495337 trace system.caching.CMemCache
Serving "CB:name:bottom_for_buyer_mobile" from cache
23:47:52.496150 trace system.CModule
Loading "territory" application component
23:47:52.501252 trace system.caching.CMemCache
Serving "ITerritory3" from cache
23:47:52.504110 trace system.caching.CMemCache
Serving "iblock_properties_0getPropValues1045" from cache
23:47:52.511698 trace system.caching.CMemCache
Serving "CB:name:bottom_job_mobile" from cache
23:47:52.512844 trace system.caching.CMemCache
Serving "CB:name:partners_mobile" from cache
23:47:52.515732 trace system.db.ar.CActiveRecord
CartUser.find()
23:47:52.515799 trace system.db.CDbCommand
Querying SQL: SELECT * FROM `b_sale_fuser` `t` WHERE USER_ID=:USER_ID LIMIT
1
23:47:52.515803 profile system.db.CDbCommand.query
begin:system.db.CDbCommand.query(SELECT * FROM `b_sale_fuser` `t` WHERE
USER_ID=:USER_ID LIMIT 1)
23:47:52.516061 profile system.db.CDbCommand.query
end:system.db.CDbCommand.query(SELECT * FROM `b_sale_fuser` `t` WHERE
USER_ID=:USER_ID LIMIT 1)
23:47:52.516947 trace system.db.ar.CActiveRecord
CartUser.find()
23:47:52.516987 trace system.db.CDbCommand
Querying SQL: SELECT * FROM `b_sale_fuser` `t` WHERE USER_ID=:USER_ID LIMIT
1
23:47:52.516989 profile system.db.CDbCommand.query
begin:system.db.CDbCommand.query(SELECT * FROM `b_sale_fuser` `t` WHERE
USER_ID=:USER_ID LIMIT 1)
23:47:52.517180 profile system.db.CDbCommand.query
end:system.db.CDbCommand.query(SELECT * FROM `b_sale_fuser` `t` WHERE
USER_ID=:USER_ID LIMIT 1)
23:47:52.517189 trace system.db.ar.CActiveRecord
Cart.count()
23:47:52.517478 trace system.caching.CMemCache
Serving
"yii:dbschemamysql:host=192.168.0.1;dbname=autoopt:alliance-auto:b_sale_basket"
from cache
23:47:52.517556 trace system.db.CDbCommand
Querying SQL: SELECT COUNT(*) FROM `b_sale_basket` `t` WHERE
FUSER_ID=:FUSER_ID AND ORDER_ID IS NULL AND DELAY = :DELAY
23:47:52.517559 profile system.db.CDbCommand.query
begin:system.db.CDbCommand.query(SELECT COUNT(*) FROM `b_sale_basket` `t`
WHERE FUSER_ID=:FUSER_ID AND ORDER_ID IS NULL AND DELAY = :DELAY)
23:47:52.517731 profile system.db.CDbCommand.query
end:system.db.CDbCommand.query(SELECT COUNT(*) FROM `b_sale_basket` `t`
WHERE FUSER_ID=:FUSER_ID AND ORDER_ID IS NULL AND DELAY = :DELAY)
23:47:52.518970 trace system.CModule
Loading "yandexEcom" application component