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Возврат денежных средств для частных лиц

Порядок возврата зависит от способа оплаты

Для возврата денежных средств нужно заполнить заявление. Если покупка была оплачена картой на сайте при оформлении заказа, то писать заявление на возврат денежных средств не требуется — деньги вернутся на ту же карту.

Личный кабинет 0
Общий отчет (Время: 0.06314с, Память: 9,707Кб)
Процедура Номер Всего (с) Средн. (с) Мин. (с) Макс. (с)
system.db.CDbCommand.query(SELECT `t`.`ID` AS `t0_c0`, `t`.`TIMESTAMP_X` AS `t0_c1`, `t`.`MODIFIED_BY` AS `t0_c2`, `t`.`DATE_CREATE` AS `t0_c3`, `t`.`CREATED_BY` AS `t0_c4`, `t`.`IBLOCK_ID` AS `t0_c5`, `t`.`IBLOCK_SECTION_ID` AS `t0_c6`, `t`.`ACTIVE` AS `t0_c7`, `t`.`ACTIVE_FROM` AS `t0_c8`, `t`.`ACTIVE_TO` AS `t0_c9`, `t`.`SORT` AS `t0_c10`, `t`.`NAME` AS `t0_c11`, `t`.`PREVIEW_PICTURE` AS `t0_c12`, `t`.`PREVIEW_TEXT` AS `t0_c13`, `t`.`PREVIEW_TEXT_TYPE` AS `t0_c14`, `t`.`DETAIL_PICTURE` AS `t0_c15`, `t`.`DETAIL_TEXT` AS `t0_c16`, `t`.`DETAIL_TEXT_TYPE` AS `t0_c17`, `t`.`SEARCHABLE_CONTENT` AS `t0_c18`, `t`.`WF_STATUS_ID` AS `t0_c19`, `t`.`WF_PARENT_ELEMENT_ID` AS `t0_c20`, `t`.`WF_NEW` AS `t0_c21`, `t`.`WF_LOCKED_BY` AS `t0_c22`, `t`.`WF_DATE_LOCK` AS `t0_c23`, `t`.`WF_COMMENTS` AS `t0_c24`, `t`.`IN_SECTIONS` AS `t0_c25`, `t`.`XML_ID` AS `t0_c26`, `t`.`CODE` AS `t0_c27`, `t`.`TAGS` AS `t0_c28`, `t`.`TMP_ID` AS `t0_c29`, `t`.`WF_LAST_HISTORY_ID` AS `t0_c30`, `t`.`SHOW_COUNTER` AS `t0_c31`, `t`.`SHOW_COUNTER_START` AS `t0_c32` FROM `b_iblock_element` `t` WHERE (((t.IBLOCK_ID = 47) AND (t.CODE = :CODE)) AND (t.ACTIVE = :ACTIVE))) 1 0.00090 0.00090 0.00090 0.00090
system.db.CDbCommand.query(SELECT * FROM `b_sale_fuser` `t` WHERE USER_ID=:USER_ID LIMIT 1) 3 0.00078 0.00026 0.00021 0.00031
loading session 2 0.00071 0.00036 0.00001 0.00071
system.db.CDbCommand.query(SELECT `t`.`ID` AS `t0_c0`, `mp`.`ID` AS `t1_c0`, `mp`.`IBLOCK_PROPERTY_ID` AS `t1_c1`, `mp`.`IBLOCK_ELEMENT_ID` AS `t1_c2`, `mp`.`VALUE` AS `t1_c3`, `mp`.`VALUE_TYPE` AS `t1_c4`, `mp`.`VALUE_ENUM` AS `t1_c5`, `mp`.`VALUE_NUM` AS `t1_c6`, `mp`.`DESCRIPTION` AS `t1_c7` FROM `b_iblock_element` `t` LEFT OUTER JOIN `b_iblock_element_property` `mp` ON (`mp`.`IBLOCK_ELEMENT_ID`=`t`.`ID`) WHERE (`t`.`ID`=33166974)) 1 0.00046 0.00046 0.00046 0.00046
system.db.CDbCommand.execute(DELETE FROM `YiiLog` WHERE 0=1) 1 0.00026 0.00026 0.00026 0.00026
system.db.CDbCommand.query(SELECT COUNT(*) FROM `b_sale_basket` `t` WHERE FUSER_ID=:FUSER_ID AND ORDER_ID IS NULL AND DELAY = :DELAY) 1 0.00022 0.00022 0.00022 0.00022
system.db.CDbCommand.query(SELECT * FROM `sp_delivery_calc_main` `t` WHERE t.location_id = :location_id LIMIT 1) 1 0.00021 0.00021 0.00021 0.00021
Журнал приложения
Время Уровень Категория Сообщение
23:45:00.528280 trace system.CModule
Loading "log" application component
23:45:00.531713 trace glitchtip_fallback
The "Sentry\Integration\RequestIntegration,
Sentry\Integration\TransactionIntegration,
Sentry\Integration\FrameContextifierIntegration,
Sentry\Integration\EnvironmentIntegration" integration(s) have been
installed.
23:45:00.531934 trace system.CModule
Loading "db" application component
23:45:00.532010 trace system.db.CDbConnection
Opening DB connection
23:45:00.533173 trace system.db.CDbCommand
Executing SQL: DELETE FROM `YiiLog` WHERE 0=1
23:45:00.533179 profile system.db.CDbCommand.execute
begin:system.db.CDbCommand.execute(DELETE FROM `YiiLog` WHERE 0=1)
23:45:00.533442 profile system.db.CDbCommand.execute
end:system.db.CDbCommand.execute(DELETE FROM `YiiLog` WHERE 0=1)
23:45:00.533567 trace system.CModule
Loading "urlHelper" application component
23:45:00.533658 trace system.CModule
Loading "DBConfig" application component
23:45:00.533684 trace system.CModule
Loading "cache" application component
23:45:00.534636 trace system.caching.CMemCache
Serving "66307959e0460a2e2436b0319b2fda14" from cache
23:45:00.534897 trace system.CModule
Loading "geo" application component
23:45:00.534955 trace system.CModule
Loading "request" application component
23:45:00.535197 trace system.CModule
Loading "user" application component
23:45:00.535306 profile application
begin:loading session
23:45:00.535310 trace system.CModule
Loading "session" application component
23:45:00.536015 profile application
end:loading session
23:45:00.536437 trace system.CModule
Loading "B2BConfig" application component
23:45:00.536499 trace system.CModule
Loading "urlManager" application component
23:45:00.537456 trace system.caching.CMemCache
Serving "Yii.CUrlManager.rules" from cache
23:45:00.538093 trace system.base.CModule
Loading "content" module
23:45:00.538475 trace system.CModule
Loading "themeInterlayer" application component
23:45:00.538754 trace system.CModule
Loading "themeManager" application component
23:45:00.539791 trace system.CModule
Loading "cart" application component
23:45:00.539882 trace system.db.ar.CActiveRecord
CartUser.find()
23:45:00.540199 trace system.caching.CMemCache
Serving
"yii:dbschemamysql:host=192.168.0.1;dbname=autoopt:alliance-auto:b_sale_fuser"
from cache
23:45:00.540255 trace system.db.CDbCommand
Querying SQL: SELECT * FROM `b_sale_fuser` `t` WHERE USER_ID=:USER_ID LIMIT
1
23:45:00.540258 profile system.db.CDbCommand.query
begin:system.db.CDbCommand.query(SELECT * FROM `b_sale_fuser` `t` WHERE
USER_ID=:USER_ID LIMIT 1)
23:45:00.540522 profile system.db.CDbCommand.query
end:system.db.CDbCommand.query(SELECT * FROM `b_sale_fuser` `t` WHERE
USER_ID=:USER_ID LIMIT 1)
23:45:00.540702 trace system.CModule
Loading "coupon" application component
23:45:00.540905 trace system.CModule
Loading "assetManager" application component
23:45:00.541073 trace system.db.ar.CActiveRecord
DeliveryCalcMain.find()
23:45:00.541239 trace system.caching.CMemCache
Serving
"yii:dbschemamysql:host=192.168.0.1;dbname=autoopt:alliance-auto:sp_delivery_calc_main"
from cache
23:45:00.541274 trace system.db.CDbCommand
Querying SQL: SELECT * FROM `sp_delivery_calc_main` `t` WHERE t.location_id
= :location_id LIMIT 1
23:45:00.541276 profile system.db.CDbCommand.query
begin:system.db.CDbCommand.query(SELECT * FROM `sp_delivery_calc_main` `t`
WHERE t.location_id = :location_id LIMIT 1)
23:45:00.541484 profile system.db.CDbCommand.query
end:system.db.CDbCommand.query(SELECT * FROM `sp_delivery_calc_main` `t`
WHERE t.location_id = :location_id LIMIT 1)
23:45:00.542454 trace system.CModule
Loading "redisCache" application component
23:45:00.543275 trace system.caching.CRedisCache
Serving "sberid_AA\Service\OAuth\Clients\SberIdClient_sberid_authState"
from cache
23:45:00.543521 trace system.caching.CRedisCache
Serving "sberid_AA\Service\OAuth\Clients\SberIdClient_sberid_authState"
from cache
23:45:00.543688 profile application
begin:loading session
23:45:00.543693 profile application
end:loading session
23:45:00.545502 trace system.CModule
Loading "order" application component
23:45:00.545970 trace system.caching.CMemCache
Serving
"yii:dbschemamysql:host=192.168.0.1;dbname=autoopt:alliance-auto:b_iblock_element"
from cache
23:45:00.546042 trace system.db.ar.CActiveRecord
Pages.find()
23:45:00.546401 trace system.caching.CMemCache
Serving
"yii:dbschemamysql:host=192.168.0.1;dbname=autoopt:alliance-auto:b_iblock_element_property"
from cache
23:45:00.546542 trace system.db.CDbCommand
Querying SQL: SELECT `t`.`ID` AS `t0_c0`, `t`.`TIMESTAMP_X` AS `t0_c1`,
`t`.`MODIFIED_BY` AS `t0_c2`, `t`.`DATE_CREATE` AS `t0_c3`,
`t`.`CREATED_BY` AS `t0_c4`, `t`.`IBLOCK_ID` AS `t0_c5`,
`t`.`IBLOCK_SECTION_ID` AS `t0_c6`, `t`.`ACTIVE` AS `t0_c7`,
`t`.`ACTIVE_FROM` AS `t0_c8`, `t`.`ACTIVE_TO` AS `t0_c9`, `t`.`SORT` AS
`t0_c10`, `t`.`NAME` AS `t0_c11`, `t`.`PREVIEW_PICTURE` AS `t0_c12`,
`t`.`PREVIEW_TEXT` AS `t0_c13`, `t`.`PREVIEW_TEXT_TYPE` AS `t0_c14`,
`t`.`DETAIL_PICTURE` AS `t0_c15`, `t`.`DETAIL_TEXT` AS `t0_c16`,
`t`.`DETAIL_TEXT_TYPE` AS `t0_c17`, `t`.`SEARCHABLE_CONTENT` AS `t0_c18`,
`t`.`WF_STATUS_ID` AS `t0_c19`, `t`.`WF_PARENT_ELEMENT_ID` AS `t0_c20`,
`t`.`WF_NEW` AS `t0_c21`, `t`.`WF_LOCKED_BY` AS `t0_c22`,
`t`.`WF_DATE_LOCK` AS `t0_c23`, `t`.`WF_COMMENTS` AS `t0_c24`,
`t`.`IN_SECTIONS` AS `t0_c25`, `t`.`XML_ID` AS `t0_c26`, `t`.`CODE` AS
`t0_c27`, `t`.`TAGS` AS `t0_c28`, `t`.`TMP_ID` AS `t0_c29`,
`t`.`WF_LAST_HISTORY_ID` AS `t0_c30`, `t`.`SHOW_COUNTER` AS `t0_c31`,
`t`.`SHOW_COUNTER_START` AS `t0_c32` FROM `b_iblock_element` `t`  WHERE
(((t.IBLOCK_ID = 47) AND (t.CODE = :CODE)) AND (t.ACTIVE = :ACTIVE))
23:45:00.546546 profile system.db.CDbCommand.query
begin:system.db.CDbCommand.query(SELECT `t`.`ID` AS `t0_c0`,
`t`.`TIMESTAMP_X` AS `t0_c1`, `t`.`MODIFIED_BY` AS `t0_c2`,
`t`.`DATE_CREATE` AS `t0_c3`, `t`.`CREATED_BY` AS `t0_c4`, `t`.`IBLOCK_ID`
AS `t0_c5`, `t`.`IBLOCK_SECTION_ID` AS `t0_c6`, `t`.`ACTIVE` AS `t0_c7`,
`t`.`ACTIVE_FROM` AS `t0_c8`, `t`.`ACTIVE_TO` AS `t0_c9`, `t`.`SORT` AS
`t0_c10`, `t`.`NAME` AS `t0_c11`, `t`.`PREVIEW_PICTURE` AS `t0_c12`,
`t`.`PREVIEW_TEXT` AS `t0_c13`, `t`.`PREVIEW_TEXT_TYPE` AS `t0_c14`,
`t`.`DETAIL_PICTURE` AS `t0_c15`, `t`.`DETAIL_TEXT` AS `t0_c16`,
`t`.`DETAIL_TEXT_TYPE` AS `t0_c17`, `t`.`SEARCHABLE_CONTENT` AS `t0_c18`,
`t`.`WF_STATUS_ID` AS `t0_c19`, `t`.`WF_PARENT_ELEMENT_ID` AS `t0_c20`,
`t`.`WF_NEW` AS `t0_c21`, `t`.`WF_LOCKED_BY` AS `t0_c22`,
`t`.`WF_DATE_LOCK` AS `t0_c23`, `t`.`WF_COMMENTS` AS `t0_c24`,
`t`.`IN_SECTIONS` AS `t0_c25`, `t`.`XML_ID` AS `t0_c26`, `t`.`CODE` AS
`t0_c27`, `t`.`TAGS` AS `t0_c28`, `t`.`TMP_ID` AS `t0_c29`,
`t`.`WF_LAST_HISTORY_ID` AS `t0_c30`, `t`.`SHOW_COUNTER` AS `t0_c31`,
`t`.`SHOW_COUNTER_START` AS `t0_c32` FROM `b_iblock_element` `t`  WHERE
(((t.IBLOCK_ID = 47) AND (t.CODE = :CODE)) AND (t.ACTIVE = :ACTIVE)))
23:45:00.547446 profile system.db.CDbCommand.query
end:system.db.CDbCommand.query(SELECT `t`.`ID` AS `t0_c0`,
`t`.`TIMESTAMP_X` AS `t0_c1`, `t`.`MODIFIED_BY` AS `t0_c2`,
`t`.`DATE_CREATE` AS `t0_c3`, `t`.`CREATED_BY` AS `t0_c4`, `t`.`IBLOCK_ID`
AS `t0_c5`, `t`.`IBLOCK_SECTION_ID` AS `t0_c6`, `t`.`ACTIVE` AS `t0_c7`,
`t`.`ACTIVE_FROM` AS `t0_c8`, `t`.`ACTIVE_TO` AS `t0_c9`, `t`.`SORT` AS
`t0_c10`, `t`.`NAME` AS `t0_c11`, `t`.`PREVIEW_PICTURE` AS `t0_c12`,
`t`.`PREVIEW_TEXT` AS `t0_c13`, `t`.`PREVIEW_TEXT_TYPE` AS `t0_c14`,
`t`.`DETAIL_PICTURE` AS `t0_c15`, `t`.`DETAIL_TEXT` AS `t0_c16`,
`t`.`DETAIL_TEXT_TYPE` AS `t0_c17`, `t`.`SEARCHABLE_CONTENT` AS `t0_c18`,
`t`.`WF_STATUS_ID` AS `t0_c19`, `t`.`WF_PARENT_ELEMENT_ID` AS `t0_c20`,
`t`.`WF_NEW` AS `t0_c21`, `t`.`WF_LOCKED_BY` AS `t0_c22`,
`t`.`WF_DATE_LOCK` AS `t0_c23`, `t`.`WF_COMMENTS` AS `t0_c24`,
`t`.`IN_SECTIONS` AS `t0_c25`, `t`.`XML_ID` AS `t0_c26`, `t`.`CODE` AS
`t0_c27`, `t`.`TAGS` AS `t0_c28`, `t`.`TMP_ID` AS `t0_c29`,
`t`.`WF_LAST_HISTORY_ID` AS `t0_c30`, `t`.`SHOW_COUNTER` AS `t0_c31`,
`t`.`SHOW_COUNTER_START` AS `t0_c32` FROM `b_iblock_element` `t`  WHERE
(((t.IBLOCK_ID = 47) AND (t.CODE = :CODE)) AND (t.ACTIVE = :ACTIVE)))
23:45:00.547770 trace system.db.CDbCommand
Querying SQL: SELECT `t`.`ID` AS `t0_c0`, `mp`.`ID` AS `t1_c0`,
`mp`.`IBLOCK_PROPERTY_ID` AS `t1_c1`, `mp`.`IBLOCK_ELEMENT_ID` AS `t1_c2`,
`mp`.`VALUE` AS `t1_c3`, `mp`.`VALUE_TYPE` AS `t1_c4`, `mp`.`VALUE_ENUM` AS
`t1_c5`, `mp`.`VALUE_NUM` AS `t1_c6`, `mp`.`DESCRIPTION` AS `t1_c7` FROM
`b_iblock_element` `t` LEFT OUTER JOIN `b_iblock_element_property` `mp` ON
(`mp`.`IBLOCK_ELEMENT_ID`=`t`.`ID`)  WHERE (`t`.`ID`=33166974)
23:45:00.547775 profile system.db.CDbCommand.query
begin:system.db.CDbCommand.query(SELECT `t`.`ID` AS `t0_c0`, `mp`.`ID` AS
`t1_c0`, `mp`.`IBLOCK_PROPERTY_ID` AS `t1_c1`, `mp`.`IBLOCK_ELEMENT_ID` AS
`t1_c2`, `mp`.`VALUE` AS `t1_c3`, `mp`.`VALUE_TYPE` AS `t1_c4`,
`mp`.`VALUE_ENUM` AS `t1_c5`, `mp`.`VALUE_NUM` AS `t1_c6`,
`mp`.`DESCRIPTION` AS `t1_c7` FROM `b_iblock_element` `t` LEFT OUTER JOIN
`b_iblock_element_property` `mp` ON (`mp`.`IBLOCK_ELEMENT_ID`=`t`.`ID`) 
WHERE (`t`.`ID`=33166974))
23:45:00.548238 profile system.db.CDbCommand.query
end:system.db.CDbCommand.query(SELECT `t`.`ID` AS `t0_c0`, `mp`.`ID` AS
`t1_c0`, `mp`.`IBLOCK_PROPERTY_ID` AS `t1_c1`, `mp`.`IBLOCK_ELEMENT_ID` AS
`t1_c2`, `mp`.`VALUE` AS `t1_c3`, `mp`.`VALUE_TYPE` AS `t1_c4`,
`mp`.`VALUE_ENUM` AS `t1_c5`, `mp`.`VALUE_NUM` AS `t1_c6`,
`mp`.`DESCRIPTION` AS `t1_c7` FROM `b_iblock_element` `t` LEFT OUTER JOIN
`b_iblock_element_property` `mp` ON (`mp`.`IBLOCK_ELEMENT_ID`=`t`.`ID`) 
WHERE (`t`.`ID`=33166974))
23:45:00.548321 trace system.CModule
Loading "IPropeties" application component
23:45:00.551740 trace system.caching.CMemCache
Serving "iblock_properties_0" from cache
23:45:00.552103 trace system.CModule
Loading "widgetFactory" application component
23:45:00.553913 trace system.CModule
Loading "microdataManager" application component
23:45:00.554213 trace system.CModule
Loading "clientScript" application component
23:45:00.559870 trace system.caching.CMemCache
Serving "IWarehouseIWarehouse::getStaticList" from cache
23:45:00.564007 trace system.caching.CMemCache
Serving "CB:name:top_alert_mobile" from cache
23:45:00.565959 trace system.caching.CMemCache
Serving "CB:name:bottom_for_buyer_mobile" from cache
23:45:00.566787 trace system.CModule
Loading "territory" application component
23:45:00.570847 trace system.caching.CMemCache
Serving "ITerritory3" from cache
23:45:00.573272 trace system.caching.CMemCache
Serving "iblock_properties_0getPropValues1045" from cache
23:45:00.580826 trace system.caching.CMemCache
Serving "CB:name:bottom_job_mobile" from cache
23:45:00.581660 trace system.caching.CMemCache
Serving "CB:name:partners_mobile" from cache
23:45:00.584314 trace system.db.ar.CActiveRecord
CartUser.find()
23:45:00.584382 trace system.db.CDbCommand
Querying SQL: SELECT * FROM `b_sale_fuser` `t` WHERE USER_ID=:USER_ID LIMIT
1
23:45:00.584384 profile system.db.CDbCommand.query
begin:system.db.CDbCommand.query(SELECT * FROM `b_sale_fuser` `t` WHERE
USER_ID=:USER_ID LIMIT 1)
23:45:00.584690 profile system.db.CDbCommand.query
end:system.db.CDbCommand.query(SELECT * FROM `b_sale_fuser` `t` WHERE
USER_ID=:USER_ID LIMIT 1)
23:45:00.584820 trace system.db.ar.CActiveRecord
CartUser.find()
23:45:00.584853 trace system.db.CDbCommand
Querying SQL: SELECT * FROM `b_sale_fuser` `t` WHERE USER_ID=:USER_ID LIMIT
1
23:45:00.584856 profile system.db.CDbCommand.query
begin:system.db.CDbCommand.query(SELECT * FROM `b_sale_fuser` `t` WHERE
USER_ID=:USER_ID LIMIT 1)
23:45:00.585066 profile system.db.CDbCommand.query
end:system.db.CDbCommand.query(SELECT * FROM `b_sale_fuser` `t` WHERE
USER_ID=:USER_ID LIMIT 1)
23:45:00.585072 trace system.db.ar.CActiveRecord
Cart.count()
23:45:00.585335 trace system.caching.CMemCache
Serving
"yii:dbschemamysql:host=192.168.0.1;dbname=autoopt:alliance-auto:b_sale_basket"
from cache
23:45:00.585407 trace system.db.CDbCommand
Querying SQL: SELECT COUNT(*) FROM `b_sale_basket` `t` WHERE
FUSER_ID=:FUSER_ID AND ORDER_ID IS NULL AND DELAY = :DELAY
23:45:00.585410 profile system.db.CDbCommand.query
begin:system.db.CDbCommand.query(SELECT COUNT(*) FROM `b_sale_basket` `t`
WHERE FUSER_ID=:FUSER_ID AND ORDER_ID IS NULL AND DELAY = :DELAY)
23:45:00.585630 profile system.db.CDbCommand.query
end:system.db.CDbCommand.query(SELECT COUNT(*) FROM `b_sale_basket` `t`
WHERE FUSER_ID=:FUSER_ID AND ORDER_ID IS NULL AND DELAY = :DELAY)
23:45:00.586788 trace system.CModule
Loading "yandexEcom" application component